(501) 664-4044

Policies

Financial Policy

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Referrals

If your physician recommends that your child see a specialist, we have referral staff to help with those arrangements.  For diagnostic procedures, such as scans, EKGs, or other testing, the physician’s nurse will make those arrangements.  It is very important that we have correct contact information so that we may reach you concerning these appointments and procedures.

Sick Appointments
Sick appointments can be made prior to or on the day of the office visit by dialing 664-4044. Our clinic opens at 8:30 A.M., Monday through Friday. We also have a sick-only clinic on Saturday mornings. Appointments for check-ups should be made in advance when possible.We do not routinely schedule well-child visits on Saturday. During the fall and winter months we may also be unable to schedule well-child visits on Mondays, which are typically very busy with sick visits.  Appointments may also be requested via our secure patient portal.

Walk-Ins
Walk-ins should be limited to urgent situations only.  We cannot guarantee your child will be seen if you do not call in advance, so we recommend you avoid walking in without an appointment.  However, we attempt to accommodate every child whom the parents perceive as truly sick and needing attention, and we will do out best to see that child or arrange for an alternative.

Insurance
We accept most insurances as well as Arkansas Medicaid (ARKids).  It is your responsibility to ensure that we have the correct information regarding insurance coverage.  Please confirm your insurance coverage at each visit.  If we do not receive correct information, you may be billed for the services we provide.

Phone Calls
We have a nurse available for phone calls during office hours.  For refill requests or concerns about your child’s health, it is best to leave a message for our phone nurse.  Messages received before 3:00 P.M. are usually returned that day, depending on volume.  Please be aware that we do not call in antibiotics or narcotics without seeing the child.  You may also submit refill requests via our secure patient portal.

Late Policy
It’s important that you arrive on time for your appointment. We all know traffic is unpredictable, so please allow for ample travel time. Ideally, new patients need to arrive at least 15 minutes early, and existing patients a few minutes prior to your scheduled time. If you are more than a few minutes late, we may have to reschedule your appointment.  Also, please keep in mind parking at the Doctor’s Building may take a few minutes.

After Hours
To reach a physician after normal business hours, you may call the Pulaski County Medical Exchange at 501-663-6900.  We are also affiliated with Kids Care, a telephone triage service staffed by registered nurses at Arkansas Children’s Hospital.  When calling after hours, your initial return call may be from an R.N.  If contact with a physician is warranted or if you would prefer to speak directly to a physician, the nurse will relay the message to the physician on call.